Since each piece is made by hand, every product will have slight variations. This is part of the nature of the craftsmanship.

We encourage you to contact us at with any questions.

If you are unhappy with your purchase you must contact within 14 days of placing your order to request a Return Authorisation. 

The Hold Online store accepts the return of unused items in their original condition upon presentation of the original invoice within 14 days of order receipt for a refund. Items delivered within Australia, must be returned within 3 Days of receiving the Return Authorisation Number.

Any of The Hold purchases made through one of our trusted stockists, must be returned to the original point of purchase.

All costs associated with returning items are the responsibility of the customer. The Hold cannot be held liable for return parcels that are lost. We recommend returning the parcel using a registered postal service.The costs of returns or exchanges will be reimbursed in the case of faulty or incorrectly supplied goods. Exchanges are based on availability. Original shipping costs are non-refundable.

The Hold reserves the right to refuse any return of merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.